Premier Bank in Youngstown, Ohio

been my location for years and years. always great service, i hope that doesn't change under premier

A very awesome bank with awesome people. Sarah was very nice and professional . Great atmosphere

I have removed my negative review after talking to the manager, Pam. She was very helpful and immediately cleared up my concerns. She treated me like a friend and not a customer! Thank you, Pam R.! The staff is very friendly, also! I appreciate that!

Everyone I deal with at this location is always pleasant, friendly and helpful.

It's right down from the mall so it's pretty convenient. Staffed with enough people. I've never had to wait very long. Quick in and out.

Waited in the drove thru area for over 25 minutes with only a few cars in front of me. Service is very slow and it was not super busy.

No help at all! Can not activate card for over a month now. Thanks premier bank.

Used to be great, now it's HORRIBLE! STAY AWAY!

Trying to make a phone call to ask a question about refinancing rate on the account I have with them.I have tried calling local banks the numbers on my payment sheet .Numbers listed on web site 5 calls later and still after 35 mi. No one answers..not ever able to leave a message..your phone system is terrible. Guess I'll check with another bank to refinance

Closed my mortgage and opened it up under a different number serverly lowering my credit score,n employer notified me my direct deposit was refused as they changed the routing number without alerting anyone now disrupting my income. Closing all accounts and going somewhere else

If I could rate less than one star, I would... I waited on hold for OVER AN HOUR on their "special hotline" to handle problems with the new merger of Premier Bank & Home Savings... I finally gave up & called their local number & was greeted with this recording, "we cannot handle any more calls at this time." And the call ended. Guess what I can't handle? Transactions being denied by my "new bank". Their online service is also virtually useless. Time to look for a new bank...

Having a lot of problems with this Bank, my roommate is in the lobby because her account shows in the negative no reason for that when her paycheck is in there and hasn't been used, this company is not doing there job correctly.

HORRIBLE wait time for customer service. HORRIBLE.!

Nothing "premier" about this bank. Good luck talking to a human over the phone when problems arise which they will

I have been having an upsetting experience with Premier. They took over the bank that I had a car loan through.. My car was recently totaled and have been trying to have them contact my insurance company. It has just been a back and forth during the whole process. I'm a little disappointed with the lack of urgency.. I have now been with out a car for 30 days..

I have been banking with Home Savings for a few years now, and I have enjoyed my experience the whole time. The mobile app is very useful, and the staff are always ready to help. I plan to stay with Home Savings, even through their merger with First Federal out of Defiance. I look forward to the continued service as well as possible improvements. I will definitely encourage my family and friends to open an account and/or do business with Home Savings. Thank you for all that you do!