Rod Hatfield Chrysler Dodge Jeep, LLC in Winchester, Kentucky

I will say I am extremely dissatisfied with Rod Hatfield Chrysler. First off Dwayne the salesman was out standing extremely helpful but when it comes to finance completely different story. The finance department called me on the phone and informed me of the payment for the truck I was going to purchase I asked what the price would be for an extended warranty and was informed that price included the extended warranty which I agreed upon and drove over and purchased the truck. My fault for not looking over the contract before signing but later I find out they had added a 5,000 care package which I do not need after contacting Allstate which informed me I had 60/days to cancel to get a full refund. So I make a trip down to the dealership to have them fill out the paperwork to cancel the contract. Instead of finance filling the paperwork out he simply would not do it claiming the dealership would lose money and had he new I was going to cancel that contract before the 60 days they would not have sold me the truck which I would of been fine with they are not the only Mopar dealer in Kentucky. The bottom line is they wanted me to wait 61 days and cancel so I would get a pro rated rate return on the contract and they could maximize there commission from the package they sold. Down right robbery from a dealership. This proves they do not care about customers only bottom line money and commissions from unwanted packages. Thankfully Allstate canceled the package for me without the dealership involvement. This will be the last time I ever do business with this dealership. Buyers be aware of the scams they run.

My kiddos dad bought an Outlander here. Within the first week it will not start or run if the weather is damp. They lied and withheld information about the vehicles condition. Back to hoofing it with a disabled kid and her dad will never be able to pay for a vehicle that doesn't run. Great job guys, way to screw over the vulnerable.

I was sincerely disappointed with the lack of professionalism and outright lies from this place. I was a returning customer because of convenience and I had an offer from them, that I had previously used. When I asked if they wanted to see the offer the day I dropped my car off they clearly said no, just bring it when I pick up my car the next day. I did. That's when they informed me that they didn't honor that offer any longer. The offer was clearly marked as good through 12/31/2020. As a small business owner I was SHOCKED at their lack of just basic customer service skills. It's not my fault they were no longer accepting that offer. There was no sign anywhere that they were not honoring that offer. Instead they argued with me when I pointed out that they accepted responsibility for accepting the offer when they let me drop my car off and did not look at the offer. That was clearly poor customer service. I tried to go up the chain, but there was no one in management that was capable of having an informed conversation! In fact the one manager actually flat out lied! I was mortified. Without the offer I spent twice as much here than I would have anywhere else. The only reason I was actually going there was that offer, but unlike them I learn from my mistakes and will never be going back. Scrolling through all the negative reviews I'm hopeful that others will not make the same mistakes as we suckers that couldn't help but be put in the terrible position we were put in by these slimy people. I hope my money that they took fraudulently was worth all the money they will lose in the future. Despicable.