Russ Darrow Direct in Appleton, Wisconsin

First, I want to say that everyone was very friendly. They were all wearing their masks which made me feel good. They were prompt as well. The guy I worked with was very nice and accommodating. I came in for an oil change and to repair a part a previous service agent said needed repaired. She had told me it was covered under warranty so no biggie. I said ok and set up the appointment when I could. Today, I find out after the work is completed that it was not covered under warranty. I went from thinking I had to pay for the synthetic oil upcharge only to about 400 dollars. The man I worked with today said he was sorry for the confusion and got the cost down to 295. I was upset at first but him trying to make things better made me leave in a better mood.

Great staff. Great quality service.

Came in to buy a car, left with a good car. However the salesman was less than pleasant. He kept calling himself the "Consumer Advocate" but I think that's just a nickname he gave himself. Very unfriendly tone when it came to certain aspects of the process. Talked down to my girlfriend quite a bit. Typical used car salesman.