Sandia Area Federal Credit Union - Call Center in Albuquerque, New Mexico

Great rates on loans & fairly prompt service. If you need to ask them questions text them, don't call. Much quicker response & much easier. Their rates on loans are great but they can be a little slow origination loans and getting a loan closure scheduled. Their banking app is pretty good & it is very convenient that it keeps all your accounts, including loans, all visible. I pay my car loans by transfer using the app & it makes it so much easier.

I can say worst experience ever 1. I was scheduled at Paseo location had an appointment show up and Carlos states that I didn't have an appointment thank goodness for confirmation texts. I show up which I drive 35 minutes to get to this location and I'm 35 weeks pregnant, have my 5 year old with me and to top it off a new member. Carlos states that they scheduled me at the wrong location and the person who was opening my auto loan transfer was at the coors location. Carlos tries to call to see if they could get me into the coors location. Carlos said he couldn't help me with the paper work because it was assigned to someone and they get credit for signing new loans. Long story short I drive to coors and talk to Ivon Lopez coors who was super helpful and amazing she helped me fill out all paper work needed. On top of that being the only person working at that branch. I was also told I could of been helped at Paseo because no one opened my loan or was assigned which makes me even more frustrated with Sandia on Palomas. I would of not opened an account or switched if it wasn't for Ivon I would have not opened my account.