SDCCU Rancho Bernardo Branch in San Diego, California

I have been a loyal customer for over 35 years, and up until recently, I have been happy with customer service. I moved to the Rancho Bernardo area a couple of years ago and started using this branch. I had several issues with this branch, from their lack of knowledge and assistance when my account was fraudulently compromised to merely trying to walk in and deposit funds into my account. Today was another example that customer service is not a priority. There was a line of patrons inside and outside the branch waiting for teller service. They had one teller working the counter while two other employees were behind the teller stations, one standing looking over the shoulder of another seated and on the computer. Amazingly, there was something that important that they could not help with the line of customers. Lack of customer service is a common theme with this branch and the reason I will be taking my business to another bank. And the COVID sign on the front door is very threatening and offensive. Not the way you should address your customers coming into the bank.

Sign up at a credit union for better customer service and better banking they said! Wrong. The manger of this branch Michael is extremely unprofessional, rude, and aggressive. I have closed my accounts and will gladly take my business to a bank that values and respects me as a customer. SDCCU's technology is also extremely outdated and their website is pretty pathetic. Get with the times!!

Tiffany is awesome!!! Great customer service and knows how to help you achieve your financial goals and dreams. Thank you Tiffany.