Security Finance in Monroe, Georgia

I paid my account in full however it shows a late fee was added to the account and no one advised me by mail or when I went in the next month to pay. As a result my credit score drop 100 points. This office is incompetent and do yourself a favor and go to Covington Credit and skip this location. The late fee was 10.00 and I was told that if I had a 1.00 balance it would have been reported to the credit bureau. Looks like COVID has taken people brains as well.

Kayla is super nice and made sure I understood everything.

I'm a customer of 2 years and can't say that I'm at all impressed. Called yesterday to refinance in an attempt to keep the credit line open 2 years old and specificaly stated I had to have an answer that day or the whole deal was a waste of time. Well, I called in at noon, and had to call back twice to check the status of my refi request. By 6pm I had no return call OR answer, so I paid the loan off IN FULL, several months early. They could've at least called and told me they were still working on it. I'm a customer, and I expect customer service. Why continue to pay you 29 interest on a loan that i don't really NEED. The only reason I have it at this point is for the credit experience. ANNE: you cost security finance a customer, and I'm sending a certified letter to the owner explaining how you blatantly ignored my request for a same-day answer, and THAT cost you my account. Trial and error has taught me to record everything I do, and technology is amazing. My iphone records my calls, and I have 3 seperate calls proving that on 3 seperate occasions i specifically stated that I needed a same day answer or it was all a waste of time. Anne wasted my time, Security Finance lost a customer, and I would NOT RECOMMEND THIS BRANCH due to my experience.