ServU Federal Credit Union in Painted Post, New York

I was a member from my teens to this incident '99 to '15. Went in to get a loan with my wife. Her credit wasn't great but mine was 800+. Went in for two visits and thought we had it. Nope, the dealership called and asked what was going on. A week later when WE called them they informed us that they needed a note from one of my wife's paid off loans. That afternoon we spent our lunch about 1.5 hours at the large local Credit Union and received the loan with no fuss. It took a week to get all of our money transferred to the new bank and we closed out the account at ServU for good. The new bank is way more professional and great to deal with. The only feature of ServU I miss is the free automatic transfer between Savings and Checking.

I always walk out smiling! The atmosphere in the Painted Post office is very welcoming!

Fantastic credit union, great rates and features for members. Staff is very friendly, courteous and helpful.

Servu unfortunately has issues with basic customer service. I was recently contacted by a branch associate- Jeff. There was an issue with an old account. I told him I was unable to come to a branch because I was out of the area and he immediately hung up the phone on me instead of trying to resolve the issue over the phone, or just saying simply "goodbye." Apparently I was also receiving harassing mail sent to my former address about a minor issue I owed 25 on an overdraft fee.. Pretty disappointing to have this service through a local credit union. This is more the norm for big banks. The account has been closed. I have also heard of recurring issues by other branch members in the area. Servu unfortunately seems to be losing touch of their mission.

Electronic banking and mobile banking always has problems. When it's down you can't access your account and wouldn't let me withdrawal funds from a atm. If your going to bank with them I'd carry emergency cash...

Atm fails often