Subaru of Portland Service in Portland, Oregon

Everyone was pleasant and the experience of dropping my car off and picking up a loaner car was quick and easy. The two star rating is because the little magnetic cell phone mount that was clipped to a vent on my dash disappeared while my car was in for service. It's a thirty dollar item easily bought off Amazon. I know this because I've now had to buy it twice. I reported it to my service advisor and was told someone would follow up. No one followed up. Having my car pilfered is irritating. It was a disappointing end to what had been a good first service at this dealership. I'll go to one of the several other Subaru dealerships next time.

I worked with Spencer Stambaugh and he was absolutely great. I came in for an oil change and for them to inspect why I was getting water in the passenger floor boards. I told Spencer what I had done for the water leak and he told me I was on the right path. He had the shop blow out my AC drain tube and gave me a few suggestions. He told me they would be happy to help with a good price quote if I could not resolve the problem myself. I wish all customer service was as good as I got from Spencer.