SunTrust in St Cloud, Florida

I'll be closing my account and filing a complaint with the bbb and everywhere else I possibly can. Refused to allow me to make a withdraw because I didn't have a mask.

Worst customer service EVER.

Worse branch ever, 55 minutes on a commercial line today and I was the 2nd car in line,would have been nice if they would flag us to move on another area.I do understand the Covid stuff going on but it seems like this branch have no plans in place!!.Too bad there's no Zero star's

My local bank that I use for work, I have always found the tellers to be friendly and helpful. Ill continue to bank here and would recommend it

I opened up a bank savings account for 2 weeks ago. The women Gretchen told me I would receive a email for online banking which I never received. I called the next day, we confirmed my email and she resent, I still did not receive it. I called customer service number and she spelled my name wrong in the email. Also I never received a debt card so when I went to withdraw money, I explained my negative comments about my experience so far, Gretchen came to the window and said she did not need my attitude and that my account wasn't eligible for a card! I have already called corporate, she does not need to be a banking account specialist if she is unable to do her job correctly.

My first time coming to this location, to cash a check made out to me. I thought the people at the window were very rude and made it super difficult, when it never has been at any other locations I've been at. So I was inconvenienced and still didn't get my check cashed.