TruStone Financial Credit Union in St Paul, Minnesota

I always have a great experience when I come in. Super friendly staff who remember my name. They helped me with my finances to raise my credit score. They also will sit down and help me with any questions I have. Every location in the cities I've gone to has been this way and I'm glad this is my credit union.

It was frustrating for me to arrive at the bank this morning to a closed drive through. Especially with posted hours on the front door that say “drive-through hours M-F 8 AM -6PM” and at 8:30 AM it was closed at the drive through. Originally I posted a 1 star review due to this. HOWEVER, the banks marketing tread noticed my review within less than an hour and notified the branch manager. He was thoughtful enough to actually pick up the phone and call me to explain that they had some equipment failure and to apologize for the inconvenience. This changed the opinion of my experience tremendously. I am editing my review to 4 stars due to the branch managers call. You just don't see that sort of thing anymore. Not that it made my experience less frustrating but the call changed the negative attitude I had due to the experience. Not editing my review after he called would be unfair.

Horrible experience! I have been dealing with a guy by the name of Tyler that was so rude I am in shock he is employed here.