U.S. Bank Branch in Crescent City, California

I can understand why this bank can't even get a full 3 stars. My first experience of this bank a teller ran up and locked the door on me right as i was trying to enter. She said "Sorry we're closed". I couldn't believe it because it was only 4pm. So I made sure to go earlier the next time and again the door was locked as i was walking up. This time it was 12:32 and apparently the WHOLE BANK closes from 12:30-1:30 for lunch. This bank is only operating for 6 hours a day. I work from 8-4:30. Workers who work can't go after work OR during their break. The parking lot was so small and the line for the ATM at 12:35 was so long that it was going the whole way around the building and I was stuck in my parking spot and couldn't even back out until 3 cars were finished at the ATM and even then I had to reverse my car out the entrance just to avoid having to wait in the ATM line just to get out of the parking lot. I was 20 minutes late returning from my lunch break. One good thing about this visit though is that I did prevent someone else from making the mistake of using this bank. I suggested opening a new account at another bank to a lady who was also surprised that it was closed at 12:32 and she asked me if there was any GOOD banks in town and I told her Coast Central Credit Union.

Bad customer service, atm is always broken, and long lines.

My name is Corey Morgan and I have been a US BANK customer for about 10 years. I have had very positive experiences with them the entire time. I live in Crescent City, Ca and i would like to thank Tiffany, Arielle and the rest of the employees at the Creacent City branch for always smiling and making the experience a pleasant one.