U.S. Bank Branch in Lincoln City, Oregon

WARNING: DO NOT BANK WITH US BANK. We opened an account on 11.06.2020. My wife is a veteran and they told us they had a special account for US Vets, so we opened one. We were told our funds were immediately available by the representative in the bank. When we tried to use the funds they were no available and we received penalty fees for insufficient funds. When we tried to contact the bank they put us off and off and finally said they put a "hold" on the funds until 11.18.2020. 11.18.2020 came and the funds were still not available and a time when they would be available kept moving later and later. This is a con. Don't get caught by these grifters. They took our money and did everything they could to not give it back.

The customer service at the US Bank Lincoln Beach Branch for even a simple 'run of the mill' request was terrible. I called to ask about sending a check in the mail to be deposited to my account. The employee replied 'Well, I don't know if we can do that'. I didn't understand the reluctance and it was not explained to me, when asked why there was a problem with this request. I asked for more assistance but was stonewalled by her. I called Newport Beach Branch and in 3 minutes I had an employee agree to deposit our mailed check for us - saying that they do this all the time for their clients. Lincoln Beach Branch was deliberately unhelpful. Thankfully US Bank have a branch with employees nearby that understand their job.....for that I am grateful to the Newport Beach Branch.

When we asked customer service to send a new debit card because ours was going to expire next month, this bank closed the account right before the weekend. This was done even though the account was in good standing for over 15 years. Luckily enough for us, we had some cash on hand so we could do our normal grocery shopping.