U.S. Bank Branch in Maryville, Missouri

Megan and her team often go out of their way to ensure their customers' needs are not only met but exceeded. I highly recommend this branch for any of your financial needs, especially if you're looking for an institution that is nationally recognized.

Would give them 0 stars if possible. I called about my boyfriends account after he called and wasn't able to get overdraft fees off. We got an overdraft by a subscription that was supposed to be canceled and we got that resolved and his money refunded and but not before like 60 in overdraft fees. Also he gets charged for a paper statement that he wasn't told about when opening the account. He ended up racking up I believe 137 in overdraft fees. They only took off some for him and considered that generous. Anyone who has banked at a good bank knows that is wrong. Overdraft fees from something that was refunded to your account should be taken off. I then called them because of this and I spoke to a representative who told me their bank doesn't do things that way and let me talk to a manager and she was a straight up c. Called my boyfriend irresponsible and that was a mistake. She's lucky she didn't say that to my face. Customer service here is horrible. Keep in mind when opening an account here that they will charge you fees that they don't always disclose when opening the account. That's not how you keep a customer. I will make sure everyone I know knows not to use US Bank as well as my boyfriend is going to close his account.