University of Kentucky Federal Credit Union- Export Street Branch in Lexington, Kentucky

My wife was fired because the COVID-19, just me was working on home to bring the money, i didn't paid the last month's beacuase my situation, I was behind on everything, so I'll have a repocessession process to my car. I can't believe they can't understand the hard time family's are handle right now!!! Today, I bring the money and when the lady in the front desk and watch my case, she make a call because my account was lock and she just laughed when she said my name and my information to the other person in the line, like what is so funny when somebody can't make the payment? This is funny? That was disrespectful.

Worst auto loan creditor I've seen. I will never go through them again. Absolutely no help. I set up an auto pay through them ,which never went through and caused me to miss a payment and my credit to be hit. No warning mail was sent telling me about this missed payment. Then my car gets totaled, my insurance buys it out from them, and they hit my credit with another missed payment. I've even tried to remedy the problem and they refuse to correct their mistakes.

I have banked with UKFCU for about 25 years. Have had nothing but positive experiences. Have found staff knowledge & helpful. Have had personal checking, home equity loan, & business accounts with them. As long as the rules agreed upon are met there are no problems. Highly recommend this bank & it's services.