Virginia Tire & Auto of Broadlands in Ashburn, Virginia

I have tried to get my inspection here 3 times now and if you come after 12pm, they say they are done for the day. Highly under staffed. There are better shops around who are more professional and more customer friendly. Take your business elsewhere.

Oil change was smooth as always but customer service can be improved. I dropped off the car on Sunday for an oil change. I didnt receive a call or a voicemail on Monday but apparently the car was done before 9 AM. They claim that they called around 8:30 AM but I didnt receive it. If they didn't talk to anyone or leave a voicemail, I would have expected to call back again or something. Also, they 'updated' online ticket on Tuesday after I called that the car was ready to go! They may be good at car servicing but customer service, they definitely still need to work on a bit!

VTA at Broadlands has been super helpful with their VTA2You service. I have used it four times on two different cars during the pandemic, and it has been such a relief to be able to get the needed services while limiting exposure to others. Each time, it was simple to call and schedule, have a masked representative come by to pick up the car, communicate via phone for services and payment, and then schedule a same-day drop off back at my house. Each time, the communication has been easy, thorough, and professional. We have had good experiences here even before the pandemic, but I have been so impressed by how helpful this service is while trying to isolate/quarantine as much as possible, I had to give them a shout out.