Wells Fargo Bank in Hanover, Pennsylvania

I have never had such an unprofessional interaction in a bank in my life. I understand that the bank closes at 5. I was there before 5 to make a name change, they allowed me to wait around knowing they would be tied up with customers ahead of me and at 5 decided to come up to me to tell me they would be with their current customers for a while and they close at 5. They offered an appointment in which I advised them I had to leave work early to make it in and would appreciate there understanding and allowing me to wait. Cindy then advised me that they are not allowed to have anyone in the waiting area. When I asked if that meant waiting was not an option and I would have to leave, she stated that she was not telling me that I had to leave but that they are not allowed to have anyone in the waiting area. I would think that a bank, holding onto YOUR MONEY would be a little more understanding of the customers time and needs, they knew the customers they were working with would take time and still allowed me to sit and wait until 5 when she decided to tell me “I had to leave” whether those words were used or not. Unfortunately, not everyone had bankers hours and I guess that's not their problem. This type of ignorance and blatant disrespect for the customer would explain why people are moving away from these types of banking establishments all together. I will Be switching banks.

Very friendly & cooperative. So far every experience I've had there has been wonderful.

While am i am new customer i have not had a problem yet and the staff was very nice while I was there setting up my personal and business accounts. I do agree the not having any local ATM is a pain but i am mainly using for business so i do not really need to use the ATM often. Will review again after a few months.