Wells Fargo Bank in Jackson, Wyoming

very friendly and helpful staff

Takes 1 hour to approve a simple online purchase

This is the best branch in Jackson. Hardly ever a wait and great location

I went into this location to fix a fraud on my account, we waited to be helped while listening to the manager on duty tell to his employees that it was our fault he could tell just by how we looked when he didn't know what was going on. He was very rude, when we went with the banker to get the fraud taken care of which was WELLS FARGOS FAULT, he then threatened us by saying that if there was another fraud on the card we would no longer be able to bank with wells Fargo. They just lost a 10+ year user of their bank. Maybe if the manager didn't judge his customers based on appearance and we weren't threatened we would have forgiven Wells Fargo for their little screw up but I do not feel safe having my money with people that treat their customers so poorly. Will never use again.... beware of this branch. Would give zero stars but its not an option.

Manager Kyle, lied to my face and told me the girl I was initially working with was a new employee being trained. I'm a regular at this branch I know the workers.. I find it hard to believe she's been training for a year.. and then proceeded to be rude and tell me to leave when trying to simply cash a check instead of depositing it first. Which I've done multiple times, at this very branch, and even that same employee has cashed my checks! They gave me a hard time so I simply stated I've done this before, then the manager waved up the next guest while he told me to leave. I filed a complaint with Wells Fargo on the phone. A fish has more adequate customer service skills than Kyle. He should not have that job..

I came into the Wells Fargo with account questions and not only did I get them answered, but the bankers were very kind as well as helpful. Specifically Marlon who helped me for 30 minutes answering my questions. Than when I thought it was all done, two hours later I get a call from the branch manager apologizing for not being able to meet with me! He also reviewed my entire account history and helped answer more in depth questions while also refunding me some fees that I had questions about. I was and am very impressed by their service and recommend pointing all questions to this firm.