Wells Fargo Bank in Los Lunas, New Mexico

Always convient when allI got to do is go to ATM. They were great before pandemic as far as costumer service

With all this covid19 situation I understand that we are all stressed out but one of my associates went thru the window to make a money order the lady asked if she could fill the paper to make the transaction my associate does not know how to fill it and asked for help to fill it the lady sarcastically told her no that she must fill it her self this has never happened before so my associate asked to get her money back and left this is really unacceptable will take this to higher management they must not have employees that treat their customers this way!!!!!!

Just waited in line for 13 minutes, just to get up to the lane to be told that they were closed at 4, even though I was waiting 13 minutes in line before they closed and that they already sent out a “sticky” to the last person and my lanes “sticky” had already been sent in. Terrible system if they are ignoring the customers that had been waiting well before closing. Please change your system so that people who have a hard time making it to the bank because they work at a bank themselves can actually get what they need done, when they in fact DO make it before closing. Terrible customer service at this location.