Woodforest Bank in Rock Hill, South Carolina

While I hear good things about Woodforest generally from friends and family, my experience with this branch has been utterly terrible. Although seemingly helpful at first, as soon as my account was set up they made it highly apparent that they couldn't care less about their customers. Long lines, wait times, and otherwise questionable customer service practices aside, they immediately began walking back on terms of the account I'd set up. This culminated finally in them refusing to honor a check which had been written to me, with a teller curtly recommending that I go back and bother the payee an elderly man recovering from a stroke to make the check out differently and come back. When I objected to these terms, I was told that I could easily solve the problem by setting up a second account for an additional setup fee, naturally. At any other location, Woodforest may deserve the high praise that convinced me to open an account. That said, if I could give this branch less than one star in a rating I would.