Wright-Patt Credit Union in Springboro, Ohio

Called for payoff. Was given the amount and they drafted out of the bank. Two weeks later, still no title release. Needed it ASAP as we had a buyer for the car. Called back. They had not released it because there was a .70 balance. They were responsible for quoting a 10 day payoff and screwed that up. Went to this location for the Lien release, and even though we made an appointment, only let one of us in the bank, even with masks. They couldn't be more difficult to deal with if they tried.

There is no reason this local bank should filter all calls to a call center that takes hours to call back....just allow people to call a branch to ask a simple question. When you do call back it rings one time and hangs up. Please try to do better

I am a customer. I ordinary love their services. But this I have against them. I had one simple yes or no answer question but their automated phone system made it impossible to speak with anyone. I didn't have time to opt for them to call me back on their time, which seems more important than my time. Please add another option like, Press zero to speak with a real person. I thought most companies fixed that years ago. Apparently not. Disappointed.