Advance Financial in La Vergne, Tennessee

Susan Ross is TOP NOTCH! Susan went above and beyond to help me finalize my loan in minutes. She was more than professional, friendly, courteous, knowledgeable, helpful, and genuine... but she was sweeter than a slice of homemade pumpkin pie smothered in a whole tub of cool-whip on Thanksgiving Day! Thank You Susan!

I came in on my lunch break stressed as I'll be, and Flor was AMAZING! She was so informative, kind, and patient. I couldn't have asked for better customer service, and she made sure I understood every clause and made me feel very comfortable. I was hesitant that Adf would be a sketchy place, but it was the complete opposite. There's no smoke and mirrors, they're very professional, and I'm glad I came to them.

Usually a great experience but the past couple of times I call and speak to a representative it sounds like I am on speaker phone and they are talking to me from across the room. I even told that to a rep one time and then miraculously could hear her so I'm pretty sure that's exactly what's happening. That makes me uncomfortable because I am giving sensitive information over the phone and I should not be on speaker phone for anyone else to hear that. I understand they were busy tonight because I had to wait 3 hours for a call back, no problem, but once I got the call back she was rude and basically mad at me because I couldn't hear her at all. I didnt get a name because it kept cutting out.