America First Credit Union in South Jordan, Utah

Zach F was extremely helpful! I came in with 5 things I needed to do to get on with my day. He was very informative to the questions I asked and had a tremendous amount of patience with me do to my hearing aids not working properly. I'm considering this branch because of this person aswell as the cleanliness of the building. Thanks Zach!

They've made the car loan process a nightmare. They've added collateral insurance to my loan because the dealer and the underwriter had a miscommunication as to the date that I picked up the vehicle. After one month and 5+ hours of being on the phone its clear to me AFCU doesn't care about customer service, making this right for me, or making me feel taken care of in the slightest. I'm looking into getting my loan serviced elsewhere.

I get that your lobby is closed due to COVID but I shouldn't have to drive across town to do a change of address to go to the one location “near” that has an open lobby. You need to make it available to do everything in the drive through since your lobby is closed for health concerns.

They've always been super helpful and friendly. Not always the fastest, but faster than some of the others.

I recently moved my accounts to America First. Needless to say I am very impressed! The staff are very kind and patient. Corey, I believe that is his name, was extremely helpful today. Any questions I have were answered throughly. I am so glad I switched banks!

I applied for a checking and savings account online. I received a call a couple of days later informing me that I was approved. I was told to to the local branch with my ID to sign the paperwork and finish the process. The tellers and loan officer were very friendly and nice. However, something that should have taken 10 to 15 minutes took nearly an hour. The loan officer made me do the process, which I completed and was approved online, over again and it was rejected because they already had a pending request open for me. Then I was told to go to the teller and make a payment on the new account. When I was done, I was told to sit in the waiting area and they would bring me my new card. I made the payment, sat down where I was told, and waited, and waited, and waited. People who had arrived long after me were getting their cards but I wasn't. There was a long line at the tellers and all the loan officers were with customers. Finally a young man came out to give another guy his card he came in after me and asked me if I had been helped. I gave him my name and said I was told to wait here for my card. He said someone told him I had left. What?!?!?!? He apologized and I could tell he was not happy that this had happened and neither was I. Ridiculous! Everyone is very nice but they need to be trained better or they need a different system for shuffling people between the Loan Officers and Tellers. I specifically filled out all my information online so I wouldn't have to spend a lot of time at the bank... especially now with Covid 19 being spread all over. To make matters worse, I have to wait 30 days to make mobile deposits to my account so if I want to put money in my account I have to return to the branch. So stupid! I've had experiences with 2 other branches in two different counties and they are just as bad.