BB&T in Leland, North Carolina

Worst bank ever. Felicia needs to go!!! Very rude, unprofessional and nasty! Poor I knowledgeable staff!!! Do not waste your time go to a real bank. I miss Chase!

As a business owner I'd expect the same level of service at every branch. This branch is by far the worst I've ever dealt with.

Although this is a busy branch, the employees were very courteous. Kudos to Christina for not just multitasking, but being very attentive and kind to every customer. She is a real asset to BB&T

My four year old son was refused the ability to use the restroom today. He was told to go across the street to use the gas station. That is no way to treat a customer. Poor customer service from management. Tellers are very nice though

I try not to use this branch but getting over to Brunswick Forrest where they are friendly and listen to you was not convenient for me. I thought if I went inside, as opposed to the drive through, I would get the denominations of bills that I needed. I cashed 2 checks totaling 503. I told her I did not want any 100's. I asked for 4- 50's, and the rest in 20's, 10's, and 5's. In the processes of responding to a drive through customer, she must have forgotten my request. She gave me a sealed envelope with all 20's. Money is no longer counted in front of you. When I checked it, while still in the lobby, it was too late to go back, the line was 5 people long. If she at least told me she didn't have those denominations I would have been fine.