BlueOx Credit Union - Coldwater in Coldwater, Michigan

I must say this credit union seems to have gone up hill since I moved away. When I stopped in the other day all the girls had smiles on their faces and welcomed me in right away. That's refreshing and not something you see much anymore these days. They answered all my questions and both the office ladies seemed extremely happy doing their jobs and helping the people they were with. The teller girls were extremely helpful as well! Great group of girls in there. All though I must say I did not recognize anyone I still enjoyed my time spent there.

This bank has went completely downhill. The service is terrible. I've never had a bank tell me how much of my own money I was allowed to spend in a day. Also limiting how many times im allowed to swipe my card. Staff is either lazy or hates their jobs, never any kindness during transactions. Will be switching financial establishments immediately. I will not have someone tell me how much of MY money, that I earn I can spend. It doesn't come out of your pocket! It is mine and comes out of my pocket. What a joke this place has become,. It only took them 5 months to completely destroy themselves. Honestly if I could leave less than 1 star I would!

It took 25days to get a response from Emily in customer service. They reported a late payment to my credit bureau before ever contacting me to let me know there was an issue. When they did finally contact me I responded and resolved the problem immediately. They should be embarrassed by their customer service efforts