California Coast Credit Union Poway Branch in Poway, California

Went to the Poway branch to get added to my family members account. The lady at the desk in front could not have been any ruder had she tried. She was short with us, kept interrupting us and practically asked me to stop talking. I didn't get her name but the branch manager came out to try to smooth things over. He was nice but you could tell he wanted her rudeness to stop. I've never been treated like this at any bank. She needs more customer service training.

Ridiculous! I received a mail that says my accounts could be turned over to the State Collections unless I dont call CalCoast and when I did... all I was told was "OH! Um we were told to say that it was mailed in error so members that received it should just shred it." Insert ditsy voice here and I asked for further info and she just repeated the same spiel, which basically tells she she knows squat about it. She was just fed a line and just went with it. What the actual F was that

The agents that visited our location were friendly and helpful. I have been looking for another solution to manage my money and I feel it is going to be a great choice. Larry and Tim thanks for giving me the opportunity to be a customer with your Credit Union. Lots of benefits to going with these people, I can already see a change for the better.