Chartway Federal Credit Union in Hurricane, Utah

Without exception every experience I've had has been negative, It's as if they're being police looking suspiciously at every customer, it's really awful. It's as if they have a US against THEM mentality! I could list details but there so numerous, I'd be very careful about selecting them as a banking service.

This institution is definitely the worst I have ever dealt with. Customer service is on par with a cable company. As I read the other reviews it was like I wrote them. At the branch one lady was very rude. Online wasnt much better . I was supposed to get a call back & never did. I spoke again today to online CS & am supposed to get another call back, Im not holding my breath. I am trying to close out a CD for my mother that I have legal authority as the trustee of her trust & Power of Attorney & have furnished them with all documentation so we can pay for the nursing home she has to be in. These simpletons are telling me I can do nothing regarding financial decisions until my mother is deceased. which is not what the trust states. They are also telling me my mother has to go to the branch & conduct the business, I also explained she needs assistance to walk to the restroom. I then asked them what if she fell into a vegetative state and was that way for a couple of years & then passed according to them I cant do anything & they didnt have an answer. I have also spoke to my attorney & he even stated that I have full authority to make any & all financial decisions. Anyone considering this institution PLEASE RECONSIDER!! I will continue more reviews as this nonsense goes on.

If I could give a zero star review I would. I hate using this bank. It takes the tellers 15+ minutes to even get to you and when they finally do it's an angry "I'll be with you in a minute." They have consistently miscounted the money I'm trying to deposit, couldn't tell a quarter from a nickel, and when I send my debit card they dropped it on the floor and didn't even realize I sent it! If I tell them "deposit this into my savings account" they always deposit it into my checking despite having asked and been told twice that I want it in my savings. The ATM is a joke, deposit more than 200 and they hold it, forcing their customers to use the tellers! As soon as I can I'm switching banks just because of this specific branch.