Citizens Bank in Canton, Ohio

Always great service!

I love this branch through and through. Experience is always amazing. It is the tellers that I love. I am so concerned that only the drive thru is open. I wonder if the same tellers will even be working by the time they do open. If the bank tellers leave so will I as a customer.

Long drive thru time

Horrible Experience. I've literally seen people bring their pets in not a service dog and be treated better than someone with a respiratory illness that cannot wear a mask.

This bank branch is wonderful, helpful. It's the only branch I go to

Typical Bank, employees are friendly.

This is the only bank I have ever been to where they know your name when you walk in the door, and never fail to greet you with a smile and a hello how is your day!! Customer service here is first class bar none, and the account options and other amenities are as good if not better than what I would call Big Box store, or cookie cutter Banks where not only do you not get a smile, most of the time you can't even get service from a human teller unless you want to pay an extra fee.

Awesome

Why are you told to wait at drive thru because they have a customer inside? Lmao ok been sitting her for like 10 minutes plus, hire some people for gods sake!

I've dealt with this branch for over 10 years and the staff has always been helpful, friendly and courteous. They've untangled some situations and I've never had any problems at this location.

Absolutley hands down worst bank I have ever encountered. I usually go to Everhard location however this location is closer to where I live. Several things have gone wrong to cashing a ck and giving me the receit and they still had the money umm duh to not having drive thru light on when they are suppose to be open to depositing monies in wrong account when they were told what account to now holding another "citizens" ck for 3 freaking days when it should of been available right away. Manager says oh yeah it will be recognized and available what worker told you was wrong really because Im still waiting so you both have no idea what you are doing and the teller says you have to cash it first omg stupidest people on the planet!!! This bank should be shut down!!!!!