Citizens Bank in Willoughby, Ohio

Unfortunately, was left feeling absolutely disgusted due to my Questions/Concerns were disregarded via phone call with branch manager Kim Basile. I went into the Willoughby Location on 4/29/2019 to deposit a check, while at the location I was reassured I would have no issues due to this was a time sensitive situation to ensure that the funds were available. Unfortunately I was provided false information by the citizens employee while at the location. I called into the location to Express my concerns and obtain advisement on my options due to being put in a difficult situation due to false advisement from employee and spoke to branch manager Kim Basile would asked me "if I was done speaking" and proceeded to hang up on me when I expressed I didnt feel like I was being taken seriously and I didnt believe my situation was being handled professionally or properly and that its unfortunate that the branch manager and employee can treat a client this way with no repercussions. I requested information to file a report and was hung up on. Very unfortunate situation. I called into citizens and made a complaint against this branch manager. I personally am very distraught by this experience and lack of professionalism as well as knowledge. I do not reccomend this location nor do I reccomend a bank that allows clients to be treated in this manner it's very discouraging.

Nothing but fees, the customer service is bad, and you'll likely end up frustrated and cheated after a few years of business with them. Choose a different bank!