Enterprise Rent-A-Car in Marathon, Florida

We picked up a car for just one day Friday Feb 19th. The person at the counter was helpful and although we were a little early, quickly got our car ready and brought around to the front. We did drop off after hours about 3pm which was easy and fast. The car was very nice and clean. We will use Enterprise in marathon again.

I don't typically leave reviews, but this “business” needs to be shut down. Had a reservation over a week in advance for a rental car to take to a different airport and received a confirmation number. Arrived at the Marathon airport on the pickup date and was told there were 45 people ahead of us waiting for cars, and that there would be no car for us. Left completely stranded and almost missed our flight because of their complete lack of communication. Fortunately, there was another rental car business in a different city that we were able to use with no problem. Absolutely do NOT even try to get a rental car from this location, you will miss your flight.

I echo many others on this page about their experience. We had a vacation mid January of this year down in the Keys. One of our guests had a reservation that was cancelled the day of their pickup. They had to get to Miami so the boy at the counter suggested I add him as a drive to my rental and have him return my car to Miami early. He would then call me in a few hours with a new rental for my wife and I so we could enjoy the rest of our trip and then return to Miami to fly home. Needless to say I never got a call and after a dozen calls to Enterprise I received no help. We ended up hiring a car service to take us to airport which cost over 300. They then charged us for the full week rental. Again, called Enterprise customer service and received no help. I will never use Enterprise again and will advise my network to do the same. Steer clear everyone, this place is a joke.