Envision Bank in Randolph, Massachusetts

I used Envision Bank to buy my first home back in 2019. Brent Onufrak really set the bar high for me on how a mortgage lender should treat you and advocate for you! He will always be my first call for any future home purchases. Brent was on the ball with everything and helped me navigate through the process of buying my first home. He was prompt on responses and met every deadline on the 30 day closing we had scheduled. I can by far say he went above and beyond to help me & my husband realize our dream of owning our first home. Thank you Brent!

Extrememly disappointed in this bank's practices! They returned two check payments despite my having sufficient funds in the account as well as the overdraft protections. I called customer service and went over to a branch. Both individuals informed me that they don't know what happened. I am still dealing with the repercussions today. Shame on them. Be careful with this bank. "I don't know" is a shameful response to recieve from an institution that holds your money.

I called to change mailing address and was told I needed to send a form back, how archaic is this bank? I then went to sign up online and after multiple attempts was not able to create an account, it kept saying incorrect date of birth. The website does not reflect the required format so submitted multiple formats and after the third attempt was informed to call customer service. I had already called customer service to change the address and also inquired about the pay-off amount of my loan and was told again I needed to submit a fax/mail request, the customer service rep could not provide me with this information - talk about archaic. Very bad customer service, not a service friendly bank, looking forward to the day I pay off this loan and don't have to deal with such a behind the times local bank.