Evergreen Home Loans Penn Valley NMLS 1313374 in Penn Valley, California

Rene and her team made it possible for me to get my dream house. I am super grateful to have found someone with a true dedication to helping people get homes. I was finally able to buy my first house. Rene is such a pleasure to work with, and her whole support team is on point. Dedicated and skilled. I was in very good hands, got the best interest rate, and top quality customer service all along the way. Rene even gave me some rugs she wasn't using anymore to help me get my new place going. Wow. Thank you!! I recommend Rene to all my friends for home loans.

Everyone here is very nice, however they are NOT on it...and dropped the ball several times during my loan process. First, I'm a real estate agent in the business - if they handle me like this, how can I expect my clients to be giving 1st class service? 1st problem is Rene locked my rate in HIGH, even after rates went down. I ended up paying 4.87 - I called someone else and they quoted me 4.25 - wow BIG difference, by that time it was too late to pull out. 2nd issue - Rene told me to go ahead an remove my appraisal contingency, which I did - then called me a few days later saying appraiser conditioned appraisal because there was no deck railing. Really? After I removed me contingency? It cost me 1250 dollars - not to mention an outrageous appraisal fee of 785 + 200 re inspection fee. Don't use Jackie Hill of Appraising Gold Country either - unless you want to pay outrageous fees. Then finally after I removed my loan contingencies her team kept coming up with item after item that they needed up until the very end. Which of course ended up delaying the closing a week. I WILL NEVER USE THIS COMPANY AGAIN FOR MYSELF AND I CERTAINLY WILL NOT SEND ANYONE OF MY CLIENTS TO THEM.

I hate to give this place a bad review. But this is now the 9th time I have been told I would be called back and still cant get answers from anyone. After I closed on the house my questions were no longer answered. Very nice people but pretty disappointed