First Florida Credit Union in Orlando, Florida

I have been a member of FFCU for years and the service has always been great. I recently purchased a car that they financed for me which caused me to deal with the loan officer. She has the personality of a snail, and in my opinion it is just a job that she shows up too. Because, if you don't buy what she's selling, good luck with getting what you deserve even with excellent credit. FFCU services are great otherwise.

Awful, I can't even get someone on the phone half the time because their automated system takes you in circles even if you select to speak to a representative. Today I called to get my mobile deposit threshold increased and the lady I was finally able to get on the phone told me she had to send the department that does that an email and that they would call me once they review it. I asked for a timeline as I have moved out of the city and need to deposit a check. She didn't know nor did she have any interest in finding out. I told her it was ridiculous that someone was that lazy that they wouldnt even take my call. She had nothing to offer or add to that. Needless to say between that and my debit card being denied at 2 atm's when I initially moved out of town and I changed my address before I moved I will be closing my accounts and banking elsewhere. If you want good service bank elsewhere!