First Texas Auto Credit in Coppell, Texas

My husband was affected by covid-19 back in November and we fell behind on payments. Rachel our account manager, is so amazing! Not one time did she make us feel as if we were going to have our van repoed. She was understanding, compassionate, truly treated us as loyal customers, and did everything in her power to work with us. We feel like family! I would have extreme anxiety about calling her to tell her, we needed more time to pay. And she was always so pleasant and reassuring. All my anxiety went away and I knew everything would be okay! Now we are all caught up and only owe a few payments to pay off the van! Thank you Rachel for your exceptional customer service and working with us! We will miss you!

I was in a recent car accident that led to my car getting totaled out on the day that my payment was due. Not only was I still in shock from the Air Bag deploying in my face! but Sick to my stomach, on how am I going to make this payment on a car that is not currently running. "knowing that's my responsibility and I should abide by the contract". I did however get the pleasure of speaking to lovely Kimberly again. not only did she have an amazing amount of compassion for me. but she ask me to hold off on the car payment, and see what the Insurance adjuster says about my vehicle. She calmed me down and made me feel better about this horrible situation i was placed in after that horrific spin around at 7:00am. 2 days later my phone rang right when I was actively stressing and pounding my head over this car payment. Soon as I picked up I heard that familiar beautiful voice once more!!! Kimberly gave me the greatest news I could have ever ask for! she said don't worry about your car payment!! Your loan is getting completely paid off! I was so happy and grateful to hear that and thankful for her hanging there with me and not ever treating me like I'm just some account that's past due. Special people like Kimberly are what make places like these great. Kimberly treated me like a human being and that's something you don't find at other Finance Institutions. Thank you so much First Texas Auto Credit for hiring Kimberly. I will miss her voice!!! :

First Texas Auto Credit is an amazing company with wonderful staff! I have most recently spoke with a young women named Arianna who was an absolute joy to talk to. She was very kind, friendly, and helpful every time we spoke. I would most definitely recommend this company to any and everyone!