Flagship Ford in Baldwin, Wisconsin

Not very happy with quick lane or ford ownership we got a vehicle from them in December used our free Quick Lane Oil Change then when it was time to get another oil change took it elsewhere but was informed that last place probably stripped oil plug so I took it back they said would have to do an oil change to see if was true and then would give me an oil change if the plug was stripped at quick lane but did not really want to go back to a place that stripped an oil plug then talked to the owner of both said he was glad to help and could take it to the Ford mechanics instead because I didn't want to use Quick Lanes. They proceeded to give me a new plug because in fact it was stripped and then charged me 42 for an oil change when at quick Lanes would have been free or even if had to pay 27 it should have been free because they did in fact strip my oil plug.

Was not very happy with the service department. Took my new 2020 exploror in because the heat wasnt working. They told me it needed a HVAC update and that it was good to go. Heat still did not work. I took it back in for a second time and they said it was fine and did nothing else. My heat continued to not work. Passenger side was blowing straight cold air. They even asked me if I let my car run before getting in Im not dumb......I have an hour drive to work and there was still no heat. Took it to another Ford dealership and they found the problem right away and said it was obvious what was wrong. I had been driving around during the polar vortex with no heat in my vehicle. Lets just say I am not happy.