Flagstar Bank Home Lending in Creve Coeur, Missouri

Staff was very nice but good luck trying to find the right department. They charged me 12,000 to my account for insurance even though I already sent them proof of Insurance. There is no way to communicate except to go through their spider maze of a phone system. Your forced to listen to the same message over and over. I was transferred to 4 departments only for them to say you have to go to a fifth. Then that department said I had to go back to the forth who already said they couldn't help. Each department apologized but all are helpless. Meanwhile I still show I owe 12,000 for something purchased by them that I don't need.

Worst company ever, rude staff and slow response if any. Do yourself a favor and look elsewhere immediately

Sorry bank , they took over my lone a few years ago, been trying to get by with this covid 19 thing going on and all they say is cant help , asked them about the 100.00 mortgage insurance they bill me to see if that could help but they say let me transfer you . Still nothing, today got a call saying I'm not in forbearance any more but like I told the guy you all sent me a letter saying I dont qualify 3 months ago and that I need to keep making payments. So my kids go with out and they make there money seams kind of crazy. I hope I can find a job that's not affected by this covid 19 and save some money and find a new bank .