Huntington Bank in Huron, Ohio

If I could give this branch a negative score, I would! It was a horrible experience dealing with the manager named Jessica. We were there to talk with the manager Jessica about my father's passing and a POA. In the lobby, we listened to Jessica talk about other clients accounts in vivid detail for an hour. Once we were able to talk with her, I attempted to close her office door so the lobby could not hear our conversation. She immediately opened her office door and stated "My comfort is more important then your privacy". We were shocked at her disgusting attitude. She was none-emphatic and extremely rude. I told her I was going to speak with her manager and Jessica's response was "go right ahead, that's fine". I called the Huntington Bank home office and spoke to a supervisor named Steve. He was apologetic and did in fact inform me Jessica's actions were not just rude but illegal which I already knew. We will NEVER return to that bank as long as she is there, frankly we are considering removing the funds because of her unprofessional actions and poor attitude.

I've banked here since back in the First Merit days. I was nervous when everything switched to Huntington. This is by FAR the best Huntington branch though. Their customer service blows First Merit away. I always try to have Jessica take care of me, she is really pleasant and laughs a lot which I really appreciate. She and the rest of the staff also takes the time to explain every question that I have. Thanks for being such a great bank.

Jess at the Huron branch can't cope with anything but the most basic transactions. Extremely rude, hostile, and immature. Both corporate and the local manager know she acts like this and are obviously fine with it. Avoid Huntington like the plague unless you're in Lorain County.