IH Credit Union in Springfield, Ohio

Refuse to make your money available when it is a direct deposit. I am looking elsewhere. This credit union used to be good. Now pure bs is all they want to talk when you have paperwork proving it is supposed to be in the bank and not dated 4 days after it was deposited!

Do not use this credit union. They have terrible customer service and the loan payment system is a joke.. a 1 time payment costs 15 each time and the auto pay takes 45 days to be effective .. if your payment is late because of this they charge you a huge fee.. I REALLY advise using someone else.

Not to happy with this place. My car was repod due to no insurance but guess what I've had it since day one. Also my dad is on the loan so they said my name didn't add up to my dad's on the loan. Even though he signed a paper with my insurance and they sent this to the bank not once but three different times. Now I'm afraid they will repo again. I still had to pay fees and such to them and tow bill to get my car back. I'm going to see about switching my loan to another bank there policies just don't add up!

The worse credit union ever. No one answers the phone always have to leave a message and hope you get a call back the same day. I recently left a message and received a call back just for the lady to transfer me to another lady who didn't answer. Never dreamed a place could be ran so unprofessional. With working a job where we can't have our phones on us has made getting in contact with these people almost impossible

No way to call them during non-business hours. No online banking support between 5pm Friday and 9am Monday. System is down and no one is available to help. They also overdraft your account on purpose and don't waive any fees. Staff is all helplessly useless when using ANY sort of new technology like a computer. Even when the online banking system was working, it was horribly outdated and barely functional. Avoid this bank at all costs.

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