Langway Toyota of Newport in Middletown, Rhode Island

I used this location for collision repairs after an accident, and could not have been more impressed or happy with the service from start to finish. Not only was the repair work absolutely beautiful, but everyone went above and beyond. The staff was extremely helpful, and also really down to earth and enjoyable to talk to. I've never had to go through this process before and felt lost at first - accidents, claims, insurance, etc. Anna helped advocate for me between both insurance companies, and was willing to make any and all calls necessary on my behalf. She was also prompt and available to answer several emails I sent her. By the end, my car looked better than new, including a full exterior cleaning and wheel cleaning which I needed! I'd recommend this location to anyone needing repairs - or looking to buy a Toyota. Love my 4Runner.

I cannot believe I am giving a car dealership 5 stars, but I am without any reservation. These people from the online chat to the salesperson right through the finance manager were professional, courteous, friendly and funny, and they actually listened to your needs and wants and did not try to push anything on you that you did not have an interest in buying. I cannot say that about any other dealership. We felt welcomed there, and it is quite obvious why they have such high rankings and reviews. There is no back-and-forth between the salesperson and the general manager and none of that dreaded 3 to 5 hour wait trying to get to a price that is fair. Everything is transparent and this will certainly not be the last time that I use this dealership myself. It will definitely be my recommendation to anyone buying a Toyota.

After bringing our family car in for service I called the manager of Langway Russ Bauer regarding the service department not following CDC guidelines regarding masks and distancing. The manager could have cared less, he said they were doing enough, that I could not expect his service team to wear masks for eight hours. Shame on them. If he would have taken my concerns seriously I would not have had to take further action by reporting Langway to the Rhode Island Department of health for their violations. My mother is a health care worker, she wears a mask for eight hours a day along with so many others. Do your part and wear a mask!