Members Advantage Credit Union in Michigan City, Indiana

Every time you have to pull into the drive through for transactions you are sitting at least an hour. Save yourself the headache and bank with someone else who values your time. Today I left work and came straight to the bank. Pulled into the drive through at around 3:15 with only 3 cars ahead of me. Sat in the drive through until 4:17. No apologies & absolutely no sense of urgency. Also have tried to cash insurance checks from vehicle accidents over the years. Was always given an excuse from the Michigan City branch but was told by the LaPorte branch it should have never been a problem. You only get a rental car for so long after an accident. Once the check is cut from your insurance company you cannot hold the rental unless you plan to pay out of pocket. I was told last summer when my car was totaled that they needed to hold the check from on a Wednesday all the way until a Monday. A big inconvenience when I had to go to a currency exchange and pay 300.00 out of my insurance check just so I can car shop. & let's not forget about the fact I paid for a vacation at Wisconsin Dells, only for the pandemic to come & had to cancel the vacation. The resort tried over 5 times to refund the funds but the system was not allowing them to. After so long my bank acted as if it was such a hard decision to release money to my account & just wait for the funds from Wisconsin Dells even after speaking to the resort clarifying that the money was indeed refundable & that it was the banks system that would not allow the funds to be returned. I had to make a trip into the bank multiple times to get my money back. I will be looking for someone else to bank with soon.

I have been using Members Advantage since I was a child. Great credit union with wonderful staff!

HORRIBLE customer service. I've called at least 5 times, left a voicemail with my name and number and cannot get anyone to call back.