Nusenda Credit Union in Los Lunas, New Mexico

Been a member since it was new mexico educators. Los Lunas branch has always been a great place to bank. The ladies are always kind and helpful and I trust them with handling my money.

Horrible customer service!!!! Working with Lourdes Armenta from the call center about purchasing gap insurance. Sighed paper work and added gap to my loan. Only to get a call from Lourdes 6 days later saying I need to sign a cancellation form for the gap, or pay cash now. Even tho the form that was signed and submitted says “either by making a one-time payment in full, OR by adding the GAP wavier fee to the outstanding balance on my installment loan” simple error that no one wants to take responsibility for. I will not be using them in the future!

I was making a purchase and needed VIP approval. The bank needed to verify me and I spoke with Customer Service and an awesome person named George helped me out. He went above and beyond helping me. He asked when I would be making the purchase and called me personally the next morning twice to make sure my transaction went smoothly by contacting card services while I was on the phone with him. We need more people like George in our lives. Thank you.