OnPoint Community Credit Union in Lake Oswego, Oregon

The Lake Oswego Location Manager/ customer service reps spend their time unwisely in the onsite banking building. The website customer portal is recently requiring browser registration in order to change password: however this was not a requirement prior to recent change in at and around Christmas Holiday. The website initially stated that I must go into the bank to resolve the issue and now it states I must contact the bank. I avoided this as long as possible to avoid contact socializing due to covid-19 issues in the state though became forced to go into the location because the website does not allow any option to either deny browser registering and or selecting browser registering. I explained this to the customer service representative however she continued to ask me what I am doing when i attempted to change my password. I explained to her that I thoroughly went through the website and no option is available and the website only states I have to contact the bank. The customer service representative continued to state and ask me what process I took to change my password. I had to end the conversation by just quietly and peacefully getting up and leaving the building because the customer service representative continued to ask me what i was doing on line to change my password . She ignored what i stated and ignored the message the website gives and ignored the fact that I stated I went through the entire website and their is no option other then the website stating to contact the bank to resolve the issue which is why i went to the bank and also called, in addition to make a complaint on the treatment I received when I contacted the bank. She kept asking me the same questions and she did not move forward with a resolution. The website only has one option to take when working to change a password- I explained that to her , though, she continued repeatedly explaining the way to change a password from home when I told her I already know how and I am there to resolve the issues they have with their webpage. I peacefully and kindly just left the building because the representative was stuck on the password process repeatedly- Many customers have been reporting issues with this bank recently. I called the branch to notify the bank manager of the mistreatment I received in their bank and waited on the phone for an answer for over approx. 41 minutes then the call disconnected without answer and without my prompt. I called back and I am waiting, the second time I waited 31 minutes and I ended the call because no pick up the phone. The bank had a lot of employees in it at desks however not many people waiting to be helped.

8/20/20 Wow I went here to get the covid-19 stimulus relief check and there was a line out the door and around the building how is this safe in a pandemic? I will be reporting this to OSHA with the picture.

The website recently in at about and around the Christmas holiday has recently required registration of a browser before a password can be changed. This is not required before the Christmas holiday or in times past . The webpage stated that I had to go into the branch which I avoided however I went it at a later time and after that later time the webpage switched its message stating the customer should contact the bank if they want to change the password because it can not be done in the customer online portal. I avoided going in to limit contact during the COVID 19 pandemic that the state has developed with their business dealings overseas and their bringing it back to the state causing many people to get sick. However the bank refuses to fix the problem they have with the customer portal. I called also however no one at the bank answered the phone. I waited approx 41 minutes waiting for someone to answer and the phone disconnected without an answer and without my prompt. I called back and waited again for approx 33 minutes more no one answered. The bank was not that busy either and had tons of employees in it. The representative did not accurately assist me when I was forced to go into the bank the representative ignored me when I told her that I thoroughly went through the webpage and the notification stated I had to go into the bank to change the password. She kept repeatedly asking me what methods I used to change my password. I calmly and peacefully ended the meeting by stating nothing and feeling nothing. . I am giving an accurate review of the poor customer service this bank provided me on several occasions . I also find it inappropriate that the bank members think they know how I feel about their behavior. I have no feelings about their behavior just an accurate review of their inappropriate behavior. .I saved the picture the online portal continues to send me when I try to change my password and I will upload that so other members can see.