Spitzer Chrysler Dodge Jeep Ram Cleveland in Brook Park, Ohio

I would give their service department 4.5 stars if that were an option. We had extensive maintenance service performed on our 6-year-old Grand Caravan, and the service advisor Mike Lanzalaco did a terrific job of ensuring that he got as much of it as possible covered under the extended service warranty we had purchased when we bought the vehicle, saving us over 3,000 in the process. Chrysler's internal requirements for verifying and approving extended warranty work led to some delays in completing the repairs, but Mike kept me well informed throughout the process and did a good job of explaining the options and keeping my expectations realistic. I can't make this a 5-star rating, as we have had to return the vehicle to Spitzer on two occasions for minor corrections of glitches that developed from the original maintenance service; however, Mike ensured that both of these issues were corrected with same-day service at no charge to us. I appreciate their readiness to stand behind their work.

I had some recall work performed at this dealership. One of the things changed was my alternator. My car never gave me a battery saver mode message until after this new alternator was installed on my car. When this message appears my steering gets hard. The service advisor Todd didn't listen to nothing I had to say but tell me it's my battery. The alternator chargers the battery the car starts and the alternator is suppose to handle the power for the car. I bought a new battery yesterday and still getting the message. Now I have a new recalled alternator and a new AC Delco battery rated at 800CCA and still the problem persists. There's something wrong with the alternator and it needs to be fix just like the Bluetooth module they put in my car skips when playing music. That was over 800 to fix. The advisor says to me it's my radio, didn't even try to test drive the car and see what I was even explaining to him. Both suggestions from him were over 500 the radio alone was about 700. I'm very upset that I was pushed aside and a not taking care of like every other customer should be. I drive far everyday and depend on my car to get me back and forth safely. This dealership has lost all my confidence in the knowledge and experience the service department has I will not be bringing my car there ever again.

PLEASE READ!! I had a great experience this passed weekend at this dealership. This is the second time I have bought a car from this dealership and I can say that this time it was so painless it was breathtaking. I had a great experience with Jesus, Jorge and Phillip. When I say they work as a team to provide the best experience in car buying history. I will definitely be back and would recommend this place to everyone I know!! They definitely made me feel very comfortable when I was super nervous! <3