Sunset Trucks - Used Cars in Sumner in Sumner, Washington

The guy that helped us was awesome! He showed us every car we looked at as if it was his idea, and he put up with my constant indecisiveness. In the end we did buy a vehicle and I couldn't be happier. Thank you Sunset Trucks!!

Stay away!!! I have purchased hundreds of cars over the past 35 years both in person and via the web and this is by far the worst experience ever. I made an offer on one 2016 4wd Chevy Silverado and they declined my offer, that was ok with me I wasnt desperate to get a new truck right away... but then sales person John Petersen offered me another truck they had on the lot in my offer range. We agreed on a 2016 4wd 4 door Silverado for over 33,200 they did not disclose any damage, in fact I was told it was in excellent condition with no dents, no scratches, no flaws... I said twice "Are you sure? I want no surprises when it arrives... " John said "no surprises, correct." So he sent a poor quality cell phone video and the photo's on the website are enhanced so you cant see the true image. A couple weeks later when the truck arrived in California via a trailer transport I immediately noticed some scuffs and twigs and grass stuck in the front bumper, so I took it to our local chevy dealer for inspection they found a lot more damage than I did. Both they and 2 other autobody shops estimate over 3600 to properly repair it. I contacted Sunset Trucks right away, the GM, Mr. Buzz Nielsen told me I was too picky! Really?! 3600 in damage is too picky??? He said they can only go by CarFax and no report was listed. I say they are a professional Chevy Dealer and there website says every car gets a thorough 160 point inspection... I guess they missed about 3600 of issues with this truck. When the truck arrived it also had over 258 miles more than the documents stated which is bad business and illegal! My bad was not having a thorough 3rd party inspection first, I didnt think I needed to do that with an actual reputable Chevy dealer. I was wrong. One more thing, I found out later they did not disclose that they acquired the truck through a broker auction in Canada then it was at some point imported to the U.S. which can also create problems when registering or getting warranty work done in the US. So now hey wont pay for repairs and they wont take it back! If this was such a great deal and a great truck with less than 10 miles more than it arrived with why wouldnt they take it back...? Because they finally got rid of it! I would praise them if they gave me the deal they promised and be a repeat customer but the failed miserably. All of the above is absolutely true, I have photo's and repair estimates to prove it. Final word on Sunset Trucks = STAY AWAY, they lie and they dont care once they have your money! - Kent M. Collins