TD Bank in Wayland, Massachusetts

25 years of banking with TD and can't deposit a check !! I pulled into the drive through a 4:58 on a Friday afternoon to deposit a check. After sitting there for several minutes the other lane opened up so I proceed to the speaker. I was promptly met with a bubbly teller who promptly told me they close at 4pm. It was 4:03 and I explained that I was simply depositing a check. I was told to use the ATM. I asked if the teller was aware that is 4:03, mind you been sitting in line for 5-6 minutes, she informed me she was aware and they need to shut down there systems. It took longer to explain why she wouldn't help than it would have to deposit the check. I work in the service industry and have relatives that work at competing banks, we are all going above and beyond to help customers. Clearly that is not the mindset of this bank. If I could give negative stars, I would. I will be exploring options to transfer all of my banking to my relatives establishment, at least they care

I am a long time TDBank customer, and I have regularly found the service at this branch to be stellar, even during these crazy times. Although we cannot enter the bank, this branch has gone above and beyond with helping customers via the drive-through. I had to replace my bank card, and they were able to do it with ease. Today I was having difficulty reaching the 888 line, as well as contacting via the app, so I called the branch. The whole issue was resolved in less than three minutes. Talk about grace under pressure! Kudos to the Wayland branch!

I have banked with TD for over 7 years. This branch is so bad I am actually changing banks. They are rude and inconsiderate. They do not help out with any situation and tell you they can't do anything every time you have a problem. The manager at this location is just as bad and just walked away mid conversation. I would highly recommend brookline bank or bank of america over TD.