Town Bank in Delavan, Wisconsin

Nice tellers. Lots of change over to new people all the time. Too many fees. Won't straighten out mistake in our account or remove dba name from account.

Started off with promises and perks- the reality was that they con you into direct depositing your money so that they can invest and then not deliver the promotions as promised. I called several times for assistance and follow up- to be blown off repeatedly. When I finally asked for the bank manager Jake- he was useless, did not listen and interrupted while I explained a simple problem and several solutions. When I asked him for his supervisors name he refused to give it to me and when I asked for the corporate number he told me to look it up. Another greedy banker who doesn't want to be held accountable. Such a shame after there was such a simple solution.

Not a home town bank any more. Poor customer service. Promised return phone calls never returned. Does not value the customer like when it first opened as a Community Local Bank..Poor management and ridiculous amount of employee turnover.