Umpqua Bank in Bend, Oregon

Love coming here. They have always been kind and prompt. Recently spent some time at this branch with Rebecca and she's awesome! So patient and kind answering all my loan questions and making me feel comfortable during the process. And although I have closer branches I could go to, I generally will go a little out of the way to come here :

Parked my work truck outside of this business after plowing snow from their parking lot after a huge snow storm. Returned to find a not on my truck asking me not to park my "farm truck" near their business as it is a high end bank and it would hurt their reputation. Very rude. Your welcome for clearing the lot for your "high end business".

Working ATM at a reasonable speed.

Always slow.

Great place. Transferred all of my accounts from Wells Fargo. This is 10x better. Nice people. Fast service. Low fees.

Tried to open an account with another person for a business partnership. Have had some fraud issues so informed associate of these issues and provided drivers license and passport as identification. Was told this was adequate. Wrote check on my personal checking account to open this account. Get a call later that they need more documentation. Ponder the situation, decide I'm willing to report federal trade commission report and police department case but I see no need to provide more than that. The account was opened with a balance from my check. They want copies of the fraud reporting but I am not listed in the account so they are unwilling to return my funds. Un-f-ing believable.

I made an inquiry via phone and the lady who assisted me was extremely helpful and patient with my many questions. Thank you for having great customer service for those who phone in.