Vernon Motor Cars in Vernon, Connecticut

Purchased a van and 24 hrs later started having problems, to the point where the van wasn't drivable at all. John refused to help at all claiming that things happen all the time to vehicles. He also stated that he had done a check of the van and nothing was wrong with it. I saved the ad that he had posted and it stated that the van was "Perfect Inside And Out." We were from another state so bringing it back to him to have it looked at wasn't an option since the van wasn't drivable and having it towed would have cost a small fortune. Needless to say, just as we thought, he straight out told us that he wasn't paying for repairs and then stopped answering our emails.

Total disaster. Bought a 2000 Outback for 3500 dollars for my daughter. I was told the timing belt was replaced, which it was not. Car overheated on the drive home and cracked the heads. Vernon replaced the heads and supposedly the timing belt. Timing belt broke after driving 70 miles after getting it home. It was replaced under warranty. After that I realized two of the brake calipers were frozen. I was told by John the vibration was from tire balancing, which he had done. I had to replace the caliper because the vibration got worse. After I replaced all 4 calipers the left rear strut broke because the spring seat was so rusted. I replaced the rear struts and discovered a corroded brake line that was leaking. Mind you this car is for my 17 year old daughter. Less than 500 miles have been put on it since it was purchased last year. There is also a broken wire in the harness causing the gauges including the speedometer to go haywire then drop out. John had said it was the battery, he replaced it and the problem continues. I have spent over 600 trying to get this car road worthy but it is a deathtrap. I cannot let my daughter get behind the wheel. The control arms and hubs are also rusted through. I had sent John pictures while I was doing the brakes which of course were ignored. This man should not be in business. Supposedly this car had less than 70,000 miles. I'm now sure it reads that because of the shorted wire in the wiring harness.

John and Paul are the best! Got my first car from them when I lived in New Britain. My daughter got a car from them! Very happy with their work. Cars are great!