Wells Fargo Bank in Emmett, Idaho

Terrible customer service. The lady at the window was nice, but everything else was terrible. I went in and SPECIFICALLY stated that I was there to inquire about interest rates and financing on a new vehicle. After the clerk went back and asked what I assume was her supervisor about who I needed to talk to, she confirmed that I needed to speak with the banker, which was by appointment only. I was told come back at 2pm. I arrived at about 1:55 pm, and was told that the banker had "stepped out for a moment". After waiting around cooling my heels for 15 minutes, the 'supervisor' from my first visit came over and told me that they "don't do any of that in the branch. You'll just have to get those rates at the dealer when you buy your car". She then tried to blame the clerk that had initially waited on me for "not hearing or understanding what you were asking about". So, thanks for completely wasting my time.

The worst customer service I've ever seen! They just don't care.