Wright-Patt Credit Union Corporate Office in Beavercreek, Ohio

Extreme lack of communication when there is a problem! I've tried multiple avenues to get someone, ANYONE, to explain to me what's going on and it's just crickets on their end. I've been a member for over a year now, and applied on-line for one of their credit cards on Wednesday Nov 4th. Almost immediately, one of their people notified me via secure e-mail that I had been approved, but that I needed to submit my last two pay stubs and a copy of my driver's license, which I did that same day. That employee's e-mail said the final credit card paperwork would be e-mailed to me by the end of the next day which would be Thursday, Nov 5th. Never got a thing. On Monday, I e-mailed the employee again, and she said she would check into it and get back to me. She never got back to me. On Tuesday afternoon 10th, I e-mailed her AGAIN and asked for a status. As of Friday afternoon 13th, she still hasn't responded. I logged into my account on Tuesday night and submitted a request to Support to have someone in management contact me and explain what's going on. As of now, no one has. And before you ask me to e-mail you like you did with those reviews below, I did that already this morning 13th, and as of right now, nothing. Granted, that was just this morning, but I explained all this in the e-mail, and you would think SOMEONE would have the courtesy to at least provide a quick e-mail back to me saying "We're sorry this happened to you. We are looking into this and will get back to you by Monday."

Very inconsistent in their services. One time it takes 2 days for a transfer next time it takes 4-5 days. From same account. It doesn't make sense. I call to see what is going on and it is always someone else's fault. It's always the other bank or the person's fault. This credit union never takes responsibility for the non-uniformity in their banking practices.