KeyBank in Beaverton, Oregon

Someone stole my hold pay check from my job and key bank was there for me I thank God that they got my money back

My husband I applied for a home equity loan. Our credit is fantastic, we have the equity, there are really no issues except that our loan representative Christian Vasquez was highly disorganized and unprofessional. I had to practically harass him to get a return phone call and actually tell him how to proceed with certain parts of processing the loan because he was clueless. It was absurd. He thought it was perfectly acceptable to just ignore me for 2 weeks while he was waiting for an answer instead of just telling me a status update. He actually said he didn't realize this would be considered rude and unprofessional. I finally asked a teller to have the manager call me to see if someone else could handle the loan and he never even bothered to call me back. Real great customer service there. There were times when I called during the day and would get a message saying no one was available at the branch. I find that completely unacceptable. We decided to go with Rivermark instead and are supremely happy with our choice. Not worth the low rates to have the terrible experience.

I got a flier in the mail for an account bonus on a new account. I tore out the red card with the confirmation numbers on it and took it in. The guy who finally helped me said he couldn't open the account because I didn't have the entire flier. He said maybe I was lying. I'll never go back there. Rude and slow.